Flagship review
Session Quality Review
A structured walkthrough of real user sessions to spot friction, drop-off moments, and moments that keep people engaged.
Who it is for
Product managers, UX leads, and founders who need a clear reading of how people move through their app sessions — not another dashboard to stare at.
What you leave with
A written session-quality brief with annotated journey maps, ranked friction points, and a shortlist of changes worth testing first.
Where we work
Delivered from our Khlong Toei studio; on-site workshops available across greater Bangkok.
Included
- Kickoff call to agree on the apps, markets, and session types in scope
- Review of 40–80 recorded or reconstructed sessions across key flows
- Friction map covering onboarding, core task, and exit moments
- Quality scorecard for clarity, pace, recovery from errors, and task completion feel
- 90-minute readout with your product and design leads
Outside this engagement
- Live instrumentation setup or analytics vendor configuration
- Ongoing monthly monitoring retainers (available separately)
- Engineering implementation of recommended changes
How the work unfolds
Share access to session recordings or analytics exports, a list of critical user jobs, and any known complaint themes from support.
Scope call — define apps, locales, and the sessions that matter most
Evidence gather — collect recordings, funnel notes, and support themes
Session reading — analysts walk each path and mark quality signals
Synthesis — map patterns into a ranked brief
Readout — present findings and agree on next experiments